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Frequently Asked Questions
Order
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 1-3 business days to arrive. Overseas deliveries can take anywhere from 5-7 days. Delivery details will be provided in your confirmation email.
We know you can’t wait to start wearing your new FIORA goodies, and we can’t wait to get them to you! However, as we are a small business, please allow up to 1-2 working days to process your order, starting from the order confirmation date.
Once your order has been shipped, an email including your tracking number will be sent to you.
If you have any questions about your delivery or you need to update your details, please contact us.
You can contact us through our contact page! We will be happy to assist you.
Sustainable / Ethical
Yes! When starting FIORA, one of our goals was, and continues to be as sustainable and ethical as possible. We are always looking for ways to improve our sustainability.
Our jewellery is ethically sourced and manufactured, We order our inventory in small quantities to ensure we can quality check each item & limit wastage.
Our custom FIORA jewellery boxes are made to be a keepsake and re-used, not disposed, however the boxes are composed of cardboard. We also try to pack as many pieces in one jewellery box to limit wastage.
Our orders are sent in a cardboard mailer box with acid-free tissue paper and packing tape, which are 100% recyclable.
In our studio we aim to reduce waste, limit printing, recycle and reuse paper as much as possible. we try to reuse as much packaging as possible.
In addition, when we process exchanges, we reuse the original mailing box (if possible) to again reduce wastage.
Materials
All our jewellery is made from PVD Gold Plated - Stainless Steel : Gold plated jewelry is made by using electricity or chemicals to deposit and bond a very thin layer of gold over another metal ( 316 stainless steel ). making it the perfect option for those who want to wear kevlery without breaking the bank.
All materials used for each piece are listed under each product description.
Please note everyone's skin produces natural oils which can react differently to certain metals and plating. We are not responsible for any reaction you may have to our products.
Payment Options
We accept payment by credit card. VISA, Mastercard etc...
Our secure checkout is easy to sue and transaction are handled with bank-gard security.
Any question?
You can contact us through our contact page! We will be happy to assist you.
OR Via our 24/7 online chat.